RIME LLC (“RIME Cleaning Co.,” “we,” “us”) respects your privacy. This policy explains what information we collect when you request a quote, book a service, use our website or portals, or communicate with us — and how we use, share, and protect it.
Information we collect
- Contact details you give us — name, phone, email, and service address.
- Job details you enter for a quote — property size, rooms, condition, frequency, and add-ons. We price only on these scope factors; we never use your income, wealth, or neighborhood affluence as a pricing input, and we test our pricing systems for this automatically.
- Photos. Photos you submit for a quote, and before/after photos crews take to verify each visit.
- A home profile. Service-relevant facts our systems learn across your visits (e.g. floor types, pets, areas to re-check) so quotes get more accurate and crews arrive briefed. Scope facts only — never personal, financial, or demographic inferences.
- Payment information, processed by Stripe. We do not store full card numbers.
- Communications — messages, call and text interactions with our business line, reviews, and issue reports.
- Usage data such as pages visited and device/browser type, via privacy-respecting analytics.
How we use automated (AI) tools
We use AI systems to: generate instant quotes from the scope details and photos you provide; review job photos for quality; route and prioritize support messages; and answer calls and texts to our business line (you can always ask for a human). Where AI proposes something that affects what you pay — like an adjusted price when a job is bigger than described — you decide with an explicit approval; nothing is charged beyond what you approved. Quote photos are analyzed only to extract job-scope facts.
Job photos & your home
Before/after photos exist to verify work for you and are visible in your account. They are used in marketing only if you separately opt in at booking — and our systems automatically withhold from any marketing use photos that show faces, readable documents or screens, or personal items, regardless of consent. Crews are instructed to photograph work areas only.
How we use your information
- To prepare quotes, schedule and perform services, verify quality, and process payments.
- To send service updates, on-the-way texts, receipts, and follow-up reminders.
- To provide guarantees, credits, and issue resolution.
- To improve our services, and to send marketing where you have opted in (opt out anytime).
Text messages (SMS)
If you provide a mobile number, you consent to receive service-related text messages from RIME LLC — such as booking confirmations, appointment reminders, "crew on the way" alerts, and completion notices. Message frequency varies with your service activity. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Opting out of texts does not affect your service; we will use email or phone instead.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with messaging-service providers solely to enable delivering the messages described above.
Who we share with
We do not sell your personal information, and we do not share it for targeted advertising. We share it only with: (a) the independent crew assigned to your booking (your address and standing service notes are released to a crew only after it accepts your job); (b) service providers who process it for us — currently Cloudflare (hosting and storage), Stripe (payments), Twilio (calls/SMS), Resend (email), and Anthropic (AI processing of quotes, photos, and messages) — each bound to use it only to provide their service to us; and (c) authorities when required by law.
Data retention & security
We keep personal information while your account is active and as needed for legal, tax, guarantee, and dispute purposes, then delete or de-identify it. Data is stored on U.S. cloud infrastructure with access controls; account and portal links use unguessable private tokens. No method of transmission or storage is completely secure.
Your rights (including Virginia CDPA)
You may request: access to the personal data we hold about you; correction of inaccuracies; deletion; a portable copy; and you may opt out of marketing at any time (we do not sell data or use it for targeted advertising or significant automated profiling as defined by the Virginia Consumer Data Protection Act). To exercise any right, email [email protected] — we will respond within 45 days. If we decline a request, you may appeal by replying to our decision; if your appeal is denied you may contact the Virginia Attorney General.
Children
Our services are for adults; we do not knowingly collect information from children under 13.
Changes
Material changes to this policy will be posted here with a new “updated” date.
Contact
RIME LLC · Richmond, Virginia · [email protected] · (804) 621-7225